Fragmented intake
Customer and job details are captured more than once or arrive incomplete.
AI Operations Layer for Service Businesses
Move every job from request to completion faster.
Callmo connects customers, operations teams, dispatchers, service professionals and existing software. It coordinates work, reduces operational friction and helps more jobs, appointments and service tasks reach completion.
Smoother operations. Faster completion. Lower cost.
Start with one workflow Keep your existing systems Human review where it matters
Live operations layer
Reactive repair · Workflow 04
01
Request received
Web, email, phone, CRM
02
Context structured
Service, urgency, entitlement
03
Best match identified
Rules, skills, availability
04
Dispatch confirmed
Office and professional aligned
05
Field update
Progress and exceptions visible
06
Completed & recorded
Outcome written back
Human review path
Safety, policy and service exceptions pause for the configured team.
Outcome retained
Built for service operations
Trades & home services
Heating, boiler repair, plumbing, electrics & HVAC
Property & facilities
Repairs, maintenance and multi-site services
Healthcare operations
Non-clinical service coordination
Spas & wellness
Appointments, practitioners and follow-up
Multi-location teams
Work moving across people and sites
The operational problem
Work slows down in the gaps between people and systems.
A service request may pass through reception or customer service, scheduling, dispatch, a service professional and several systems before the work is complete. Details are re-entered, priorities change, handoffs lose context and teams chase updates manually. Each small delay adds cost and pushes completion further away.
Manual dispatch decisions
Teams spend time matching urgency, skills, performance, location and availability.
Weak service handoffs
Service professionals receive work without the full customer, asset or service context.
Status chasing
Customers and office teams call each other because progress is not visible.
Completion friction
Follow-up, records and next actions lag behind the work in the field.
The Callmo operations layer
One intelligent layer across the service workflow.
Callmo sits between service demand, operational teams, service professionals and systems of record. It carries context forward, coordinates the next action and keeps people involved when judgement or escalation is required.
Configured, not assumed. Capabilities depend on the agreed workflow, business rules, integrations and human approval points.
Stage 01
Capture and understand
Structure the customer, site, service, urgency and entitlement information required to create actionable work.
Stage 02
Prioritise, match and dispatch
Apply configured rules and relevant skill, service, location and availability signals to identify the appropriate person and path.
Stage 03
Coordinate delivery
Keep the office, assigned professional and customer aligned through context, confirmations and status changes.
Stage 04
Manage exceptions
Surface work that is blocked, late, unassigned, incomplete or outside the agreed automation rules.
Stage 05
Complete and learn
Record the outcome, trigger the next action and use results to improve future workflow configuration.
Core capabilities
Built around how service work actually moves.
Start with the places where context is lost, decisions queue up or work goes quiet. Callmo is configured around the operation, not the other way around.
Intelligent assignment and dispatch
Can be configured around service rules, urgency, location, skills and availability, with relevant performance signals used only where agreed and appropriate.
Staff and engineer performance
Designed to use transparent, work-relevant outcome signals to support matching and coaching, with human oversight for employment decisions.
Service context and guidance
Carry customer, site, asset, appointment and task information to the assigned person so work begins with the right context.
Live handoffs and status
Keep operational context intact as work moves between customer service, dispatch, service professionals and external partners.
Exception management
Configure rules to surface work requiring judgement, escalation, reassignment or customer recovery.
Customer and staff updates
Configure selected confirmations, reminders, ETA requests, status updates and follow-up across appropriate channels.
Operational learning
Use workflow, conversation and outcome data to improve agreed rules, coaching and execution for each business.
Industries and workflows
Start with one high-friction workflow.
The same operations layer adapts to different people, systems and decision points. Choose a journey to see how work moves toward a recorded outcome.
Selected workflow
Reactive repair
People involved
Customer · office · dispatcher · engineer
Systems involved
Intake · CRM/FSM · messaging
Urgency & safety intake
Entitlement / service check
Engineer dispatch
Status updates
Completion record
Built for UK trades
Gas Safe-aware workflows with clear emergency escalation.
For heating, boiler repair, plumbing, electrics & HVAC operations, Callmo can be configured around the business’s qualification, dispatch and safety-escalation rules. It captures the operational facts needed to route work, keeps the engineer and office aligned, and avoids giving customers unsafe DIY instructions.
Follow approved scripts and escalation rules
Escalate suspected gas, CO, electrical, flooding, fire and vulnerable-customer risks
Avoid diagnosis and unsafe DIY repair advice
Preserve Gas Safe engineer and other qualification requirements
Record why work was dispatched, escalated or held
Keep a human path for safety-sensitive exceptions
Important: “Gas Safe-aware” does not mean Callmo is Gas Safe registered, certified, approved or endorsed. The service operator remains responsible for technical, safety, legal and regulatory decisions.
Integrations
Keep your core systems. Connect the work between them.
Callmo is designed to work with the software your teams already use, using APIs, webhooks and workflow-specific logic to carry the right information and next action across the operation.
Field service & trades
CRM & enterprise
Property & facilities
Calendar & scheduling
Communications
Custom APIs & systems
Named platforms in discovery scope
Commusoft · subject to technical discoveryJoblogic · subject to technical discoveryServiceM8 · subject to technical discoveryBigChange · subject to technical discoveryJobber · subject to technical discoveryGoogle Calendar · subject to technical discoveryMicrosoft Outlook · subject to technical discovery
Integration scope depends on API availability, permissions, licensing, data access and security requirements. Listed platforms are not represented as official partners or deployed production connectors.
Operational outcomes
Measure the operation by completed work, not activity alone.
Every pilot begins with a baseline and agreed measures. Until verified customer evidence is approved, Callmo shows what can be measured rather than presenting forecast percentages as achieved results.
What we measure
Speed
Request-to-dispatch time
Request-to-completed-job time
Customer update response time
Measures are selected only where data is available, definitions are transparent and the use is appropriate for the workflow.
Communication automation
Conversations support the operation, not the other way around.
Optional communication, performance and follow-up modules sit inside the wider operations layer and are configured around the workflow.
Voice is one way Callmo moves work forward.
Selected inbound and outbound calls can capture information, qualify a request, confirm an appointment, collect an update, follow up on unfinished work or escalate to a person. The conversation feeds the operational workflow rather than becoming a disconnected call record.
CSR monitoring, scoring and coaching
Callmo can review customer-service conversations against agreed workflow and quality criteria, surface coaching opportunities and help managers understand where service or conversion breaks down. Criteria must be transparent and work-relevant, with human review for employment decisions.
Outbound follow-up and lead recovery
Callmo can support follow-up for unbooked enquiries, incomplete tasks, appointment confirmation and customer updates, helping teams progress work that would otherwise remain in a callback list or CRM queue.
Founding Design Partner Programme
Shape Callmo around a real service workflow.
Callmo is selecting a limited number of service businesses to design and test one high-friction operational workflow. The programme begins with the current process, aligns the AI layer with the team’s real rules and systems, and measures whether work moves to completion with fewer delays and manual touches.
Apply to become a Founding Design PartnerTell us which workflow slows your team down most.
Map one current workflow and its friction
Define automation, approval, safety and escalation rules
Review software and integration access
Configure a controlled pilot
Align directly with the product team
Agree measurable completion, cycle-time, cost or exception outcomes
Pricing
Plans aligned to the complexity of your operation.
Start with your current workflow and software. Callmo is configured around how your people, tasks and systems already operate.
Basic
Suitable for small service teams
£350per seat / month
- Current workflow evaluation
- Close alignment with the existing workflow
- Integration subject to access and discovery
- Focused operational setup
Pro
For teams with greater coordination complexity
£850per seat / month
- Everything in Basic
- Multiple conversations, tasks and handoffs
- Agreed performance and outcome criteria
- Skills, ability and availability signals
- Complex dispatch, exception and escalation workflows
Enterprise
For multi-site or complex operations
Custom
- Bespoke workflows and approvals
- Advanced or custom integrations
- Organisation-specific security and access
- Multi-team, site or service coordination
- Deployment and support agreed after discovery
Commercial definitions are confirmed in your proposal. What counts as a seat, VAT treatment, billing and minimum-commitment terms, onboarding or configuration fees, integration scope and usage treatment are agreed after discovery. Team-size descriptions are guidance, not hard eligibility rules.
How engagement starts
Start with the workflow that creates the most friction.
01
Map the current operation
Identify the people, systems, decisions, delays and exceptions in one workflow.
02
Configure a controlled pilot
Connect the minimum required systems and define automation, approval and escalation rules.
03
Measure completed-work improvement
Compare cycle time, manual touches, exceptions, cost and completion outcomes before expanding.
Operational walkthrough
Bring one workflow.
We’ll map where it slows down.
In 30 minutes, identify the people, systems, decisions and exceptions involved, plus a controlled place to test Callmo.
Booking opens securely in Calendly. No new tracking is activated on this page.